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Description

Be the trusted IT resource employees count on while building security and automation systems that scale.

The successful Information Technology Co-op will serve as a key support contact for LineVision employees while also contributing to infrastructure projects that improve security compliance and operational efficiency. You'll balance helping people solve technical challenges with implementing initiatives like zero-touch device deployment and data classification. Join our collaborative IT team at LineVision, named one of the Built In Best Places to Work in Boston for three years running.

What will you do?

Core Responsibilities and Key Performance Objectives

• Deliver responsive IT support as the first point of contact for employees, troubleshooting laptops, resolving access issues, supporting onboarding/offboarding, and keeping people productive through clear, patient communication
• Leverage Workspace One UEM automated staging to reduce onboarding time and increasing flexibility for new hires; integrating with Apple Business Manager and Windows Drop Ship
• Tag sensitive and confidential data in Google Drive to meet CIS security controls and strengthen LineVision's data management compliance posture
• Build institutional knowledge through documentation of IT processes, solutions, and workflows to ensure consistent, high-quality service delivery
• Identify opportunities to refine support processes based on recurring issues and employee feedback

What do you need to succeed in this role?

• Strong communication skills to patiently and graciously explain technical concepts clearly to users at all levels, ensuring everyone stays productive and secure
• Hands-on experience with Windows and Mac operating systems, applying troubleshooting skills to resolve hardware and software issues
• Working knowledge of Google Workspace (Drive, Gmail, Calendar) and file system organization to execute data classification and tagging projects
• Experience with support ticketing systems to track requests, document solutions, and maintain service quality
• Detail-oriented approach to configuring deployment tools, validating security controls, and ensuring consistent documentation
• Self-directed problem-solver who researches solutions, tests workflows, and proposes process improvements

Work Schedule

The ideal candidate would be available for a minimum of 6 months, up to the full 8 month co-op term, working 40 hours a week. LineVision has a standard US holiday schedule, and up to a week of additional unpaid time off is permissible. Upon successful internship or co-op completion, you will be considered for a full-time position upon graduation.

Compensation: $20 per hour

What does joining LineVision mean for you?

• Impact. Your talent, time, and energy will critically impact our success in accelerating our mission of providing utilities with grid intelligence to enable affordable, reliable power.
• Ownership. You will hold broad responsibilities with high autonomy and trust in a communicative, collaborative, and fast-paced environment.
• Flexibility. You will be empowered to maintain work-life balance with trust-based PTO and a flexible hybrid work schedule.
• Real World Innovation. You will join a motivated and high-performing team working with cutting edge, patented technology to help solve key obstacles to meet the demands of an AI-powered future.

Who we are…

LineVision is a grid-enhancing technology company enabling electric utilities to deliver affordable, reliable power and accelerate the electrification of the global economy. Our grid intelligence platform delivers the most accurate, network-wide dynamic line ratings and enables safer, more reliable grid operations with a combination of optical sensors and advanced environmental modeling. LineVision's global customer base includes eight of the ten largest US utilities, including National Grid, Southern Company, and Exelon.

We are LineVisionaries:

• We are Innovators: we light the way with tenacious creativity and do good work.
• We are Empowered: With high trust and high autonomy, the floor is yours, and the opportunity is ours.
• We are Welcoming: Come as you are, our doors are open. We are better together.
• We are Trusted Partners: We elevate our customer champions through shared thought leadership. We deliver on commitments.
• We are All In: We are building a community of passionate individuals who want to dent the universe.

At LineVision there’s no such thing as a "perfect" candidate. We are looking for exceptional people who want to make a positive impact through their work and facilitate an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day.

Meet our team, understand our mission: https://www.linevisioninc.com/about-us

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